{"xsrfToken":"ff7c0dff201ea692523eea519b14e24b723022e1_lout","branding":{"id":"3","key":"ee","name":"e-manage|ONE Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#006da6","headerLinkHoverBGColor":"#006da6","headerBadgeColor":"#006da6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3d79b4fc-1694-4ec0-a6ed-1d2ffb1a6925/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTYwMTE2MC02YmRhLTQ5NGUtYTQ4ZC02MmQxZjI4ZjNmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkNzliNGZjLTE2OTQtNGVjMC1hNmVkLTFkMmZmYjFhNjkyNSI6WyJyZWFkIl19LCJleHAiOjE3MzIyNTk1MjEsIm5iZiI6MTczMjI1ODkyMX0.EQq0FiekCzYcPeQ9GEESjz0TpKJPiDz1t17ZlBKzlZg&client=89601160-6bda-494e-a48d-62d1f28f3f1e&mode=fit","logoId":"3d79b4fc-1694-4ec0-a6ed-1d2ffb1a6925","isLogoAvailable":true,"helpCenterTitle":"Welcome to e-manageONE's Service Desk!","sharedPortalName":"Service Desk","userInitialAnnouncementMessageWiki":"<p>Please note: Our service desk will be closed on November 11th in honor of Veteran's Day.</p>\n<p>Check out the Topics below for answers to our most frequently asked questions.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to e-manageONE's Service Desk!","sharedPortalName":"Service Desk","announcementMessage":"Please note: Our service desk will be closed on November 11th in honor of Veteran's Day.\n\nCheck out the Topics below for answers to our most frequently asked questions.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d496e","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"ee","projectId":10003,"serviceDeskId":3,"name":"e-manage|ONE Service Desk","description":"<p>Please submit a request from the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"18","name":"Licensing & Billing Questions","descriptionHtml":"","callToAction":"Licensing & Billing Questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[8],"key":""},{"id":"23","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[9],"key":""},{"id":"24","name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[9],"key":""},{"id":"17","name":"Technical Support Request","descriptionHtml":"<p>Please provide the Project Number and any applicable Order Number(s), Invoice Number(s), Quote Number(s), etc. Attach screenshots of the error message to the ticket using the attachment field below.</p>\n<p>Providing this information will assist us in resolving your support request as quickly and efficiently as possible.</p>\n<p>Please note: Your ticket will be visibile for all users in your organization unless you select \"No one\" under the \"Share with\" field.</p>","callToAction":"Technical Support Request","introHtml":"<p>Select this if you're needing assistance with a system error.</p>","icon":10472,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[6],"key":""},{"id":"28","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"<p>Select this option if you feel you or your team needs additional training or your question is training related.</p>","icon":10482,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[7],"key":""},{"id":"30","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10549,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"20","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"26","name":"Phone Call","descriptionHtml":"","callToAction":"Phone Call","introHtml":"<p>Submit a request that you reported via phone.</p>","icon":10466,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"29","name":"TEST","descriptionHtml":"","callToAction":"TEST","introHtml":"<p>Testing the Tech Support Request Form</p>","icon":10553,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"27","name":"TEST - Technical support","descriptionHtml":"<p>Please provide the Project Number and any applicable Order Number(s), Invoice Number(s), Quote Number(s), etc. Attach screenshots of the error message to the ticket using the attachment field below.</p>\n<p>Providing this information will assist us in resolving your support request as quickly and efficiently as possible.</p>","callToAction":"TEST - Technical support","introHtml":"<p>Select this if you're needing assistance with a system error.</p>","icon":10472,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Issues and Error Messages"},{"id":7,"name":"Help with Understanding a Feature or Training Inquiries"},{"id":8,"name":"Billing, Licensing, or Migrating to Our Cloud Services"},{"id":9,"name":"Suggestions or New Features Request"}],"orderMapping":{"6":[17],"5":[17,28,23,18,24,20],"7":[28],"8":[18],"9":[23,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d3f72d0-6064-324d-89a8-138fc4a5ab3e","appLinkName":"System Confluence","appLinkUrl":"https://emanageone.atlassian.net/wiki","spaceKey":"HelpGuide","spaceName":"e-manage|One Help Guide","spaceUrl":"https://emanageone.atlassian.net/wiki/spaces/HelpGuide","isServer":false},"labels":[],"projectKey":"EE","serviceDeskId":3,"kbLinkDomainURLs":["https://emanageone.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EE","userLanguageHeader":"","userLanguageMessageWiki":"<p>Please note: Our service desk will be closed on November 11th in honor of Veteran's Day.</p>\n<p>Thank you for reaching out to e-manageONE Technical Support. Once your support request is submitted, a technical support specialist will review and get back to you within 24 hours. In the meantime, please check out the Topics on our home page for answers to our most frequently asked questions.</p>","defaultLanguageHeader":"","defaultLanguageMessage":"Please note: Our service desk will be closed on November 11th in honor of Veteran's Day.\n\nThank you for reaching out to e-manageONE Technical Support. Once your support request is submitted, a technical support specialist will review and get back to you within 24 hours. In the meantime, please check out the Topics on our home page for answers to our most frequently asked questions.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTYwMTE2MC02YmRhLTQ5NGUtYTQ4ZC02MmQxZjI4ZjNmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyNjAxMjEsIm5iZiI6MTczMjI1ODkyMX0.re-NX1DDUDCrqCPvoiSYGre57zi-1B6ODceJMHTP1mg","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"89601160-6bda-494e-a48d-62d1f28f3f1e","tokenDurationInMins":20}},"reqCreate":{"id":18,"projectId":10003,"form":{"name":"Licensing & Billing Questions","descriptionHtml":"","callToAction":"Licensing & Billing Questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10483,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/18","calendarParams":{"firstDay":0,"date":"2024-11-22T00:02:01-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d3f72d0-6064-324d-89a8-138fc4a5ab3e","appLinkName":"System Confluence","appLinkUrl":"https://emanageone.atlassian.net/wiki","spaceKey":"HelpGuide","spaceName":"e-manage|One Help Guide","spaceUrl":"https://emanageone.atlassian.net/wiki/spaces/HelpGuide","isServer":false},"labels":[],"projectKey":"EE","serviceDeskId":3,"kbLinkDomainURLs":["https://emanageone.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTYwMTE2MC02YmRhLTQ5NGUtYTQ4ZC02MmQxZjI4ZjNmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyNjAxMjEsIm5iZiI6MTczMjI1ODkyMX0.re-NX1DDUDCrqCPvoiSYGre57zi-1B6ODceJMHTP1mg","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"89601160-6bda-494e-a48d-62d1f28f3f1e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=3&location=header&xdm_e=https%3A%2F%2Femanageone.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5ZWVjMGNlYmE2NGRhZGY0YmUxNGQxYjAyYmYxYmY1NWFkZWI2ZDdkN2Y1MGJkODMyZWNjYTVlOGNlMDBlMjA1IiwiaXNzIjoiZWNhZDZkYjctOThlMS0zMWU1LThiNzUtN2Y0MGMyM2RlNjVjIiwiY29udGV4dCI6e30sImV4cCI6MTczMjI1OTgyMSwiaWF0IjoxNzMyMjU4OTIxfQ.o3vylNVAJtZ2hneww3AdgRM55QBh1N-ma5IwJ1h7-pQ\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImVjYWQ2ZGI3LTk4ZTEtMzFlNS04Yjc1LTdmNDBjMjNkZTY1YyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9lbWFuYWdlb25lLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2VtYW5hZ2VvbmUuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiRUUiLCJpZCI6IjEwMDAzIn19fSwiZXhwIjoxNzMyMjU5ODIxLCJpYXQiOjE3MzIyNTg5MjF9.yzCWtNf9x9nm6KXuauYmFuEODhpqs5PQ_kVlkH-9bYg\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://emanageone.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://emanageone.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"EE\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"EE\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"18\\\"}\",\n \"timeZone\":\"America/Denver\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://emanageone.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}