{"xsrfToken":"0f095eac017fdb3afef7872105a982df42db96bc_lout","branding":{"id":"3","key":"ee","name":"e-manage|ONE Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#006da6","headerLinkHoverBGColor":"#006da6","headerBadgeColor":"#006da6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3d79b4fc-1694-4ec0-a6ed-1d2ffb1a6925/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTYwMTE2MC02YmRhLTQ5NGUtYTQ4ZC02MmQxZjI4ZjNmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkNzliNGZjLTE2OTQtNGVjMC1hNmVkLTFkMmZmYjFhNjkyNSI6WyJyZWFkIl19LCJleHAiOjE3NDQ0MjA5MDUsIm5iZiI6MTc0NDQyMDMwNX0.i7b2mrMQ8xQ_QpdDv5WBMBZR1I9ylS8aruSQ6Y0aUtk&client=89601160-6bda-494e-a48d-62d1f28f3f1e&mode=fit","logoId":"3d79b4fc-1694-4ec0-a6ed-1d2ffb1a6925","isLogoAvailable":true,"helpCenterTitle":"Welcome to e-manageONE's Service Desk!","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to e-manageONE's Service Desk!","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d496e","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ee","projectId":10003,"serviceDeskId":3,"name":"e-manage|ONE Service Desk","description":"<p>Please submit a request from the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"18","name":"Licensing & Billing Questions","descriptionHtml":"","callToAction":"Licensing & Billing Questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[8],"key":""},{"id":"23","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[9],"key":""},{"id":"24","name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[9],"key":""},{"id":"17","name":"Technical Support Request","descriptionHtml":"<p>Please provide the Project Number and any applicable Order Number(s), Invoice Number(s), Quote Number(s), etc. Attach screenshots of the error message to the ticket using the attachment field below.</p>\n<p>Providing this information will assist us in resolving your support request as quickly and efficiently as possible.</p>\n<p>Please note: Your ticket will be visibile for all users in your organization unless you select \"No one\" under the \"Share with\" field.</p>","callToAction":"Technical Support Request","introHtml":"<p>Select this if you're needing assistance with a system error.</p>","icon":10472,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[6],"key":""},{"id":"28","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"<p>Select this option if you feel you or your team needs additional training or your question is training related.</p>","icon":10482,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[7],"key":""},{"id":"30","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10549,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"20","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"26","name":"Phone Call","descriptionHtml":"","callToAction":"Phone Call","introHtml":"<p>Submit a request that you reported via phone.</p>","icon":10466,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"29","name":"TEST","descriptionHtml":"","callToAction":"TEST","introHtml":"<p>Testing the Tech Support Request Form</p>","icon":10553,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"27","name":"TEST - Technical support","descriptionHtml":"<p>Please provide the Project Number and any applicable Order Number(s), Invoice Number(s), Quote Number(s), etc. Attach screenshots of the error message to the ticket using the attachment field below.</p>\n<p>Providing this information will assist us in resolving your support request as quickly and efficiently as possible.</p>","callToAction":"TEST - Technical support","introHtml":"<p>Select this if you're needing assistance with a system error.</p>","icon":10472,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Issues and Error Messages"},{"id":7,"name":"Help with Understanding a Feature or Training Inquiries"},{"id":8,"name":"Billing, Licensing, or Migrating to Our Cloud Services"},{"id":9,"name":"Suggestions or New Features Request"}],"orderMapping":{"6":[17],"5":[17,28,23,18,24,20],"7":[28],"8":[18],"9":[23,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d3f72d0-6064-324d-89a8-138fc4a5ab3e","appLinkName":"System Confluence","appLinkUrl":"https://emanageone.atlassian.net/wiki","spaceKey":"HelpGuide","spaceName":"e-manage|One Help Guide","spaceUrl":"https://emanageone.atlassian.net/wiki/spaces/HelpGuide","isServer":false},"labels":[],"projectKey":"EE","serviceDeskId":3,"kbLinkDomainURLs":["https://emanageone.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTYwMTE2MC02YmRhLTQ5NGUtYTQ4ZC02MmQxZjI4ZjNmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0MjE1MDUsIm5iZiI6MTc0NDQyMDMwNX0.xCfuy-CrOoc3-tecOgRwjg1dJpEiTDOPCwlJGi-ktrA","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"89601160-6bda-494e-a48d-62d1f28f3f1e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10003,"form":{"name":"Licensing & Billing Questions","descriptionHtml":"","callToAction":"Licensing & Billing Questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10483,"iconUrl":"https://emanageone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/18","calendarParams":{"firstDay":0,"date":"2025-04-11T19:11:45-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d3f72d0-6064-324d-89a8-138fc4a5ab3e","appLinkName":"System Confluence","appLinkUrl":"https://emanageone.atlassian.net/wiki","spaceKey":"HelpGuide","spaceName":"e-manage|One Help Guide","spaceUrl":"https://emanageone.atlassian.net/wiki/spaces/HelpGuide","isServer":false},"labels":[],"projectKey":"EE","serviceDeskId":3,"kbLinkDomainURLs":["https://emanageone.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTYwMTE2MC02YmRhLTQ5NGUtYTQ4ZC02MmQxZjI4ZjNmMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0MjE1MDUsIm5iZiI6MTc0NDQyMDMwNX0.xCfuy-CrOoc3-tecOgRwjg1dJpEiTDOPCwlJGi-ktrA","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"89601160-6bda-494e-a48d-62d1f28f3f1e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=3&location=header&xdm_e=https%3A%2F%2Femanageone.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5ZWVjMGNlYmE2NGRhZGY0YmUxNGQxYjAyYmYxYmY1NWFkZWI2ZDdkN2Y1MGJkODMyZWNjYTVlOGNlMDBlMjA1IiwiaXNzIjoiZWNhZDZkYjctOThlMS0zMWU1LThiNzUtN2Y0MGMyM2RlNjVjIiwiY29udGV4dCI6e30sImV4cCI6MTc0NDQyMTIwNSwiaWF0IjoxNzQ0NDIwMzA1fQ.l0R4Kf0hi43cEiVPAKSZ49igiDhQKMbT_CKGmqD8n-U\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImVjYWQ2ZGI3LTk4ZTEtMzFlNS04Yjc1LTdmNDBjMjNkZTY1YyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9lbWFuYWdlb25lLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2VtYW5hZ2VvbmUuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiRUUiLCJpZCI6IjEwMDAzIn19fSwiZXhwIjoxNzQ0NDIxMjA1LCJpYXQiOjE3NDQ0MjAzMDV9.Z1v2BR-ZEtlE-I_8yp1V7alrJ6QMH4_K2sGBlsLnGFk\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://emanageone.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://emanageone.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"EE\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"EE\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"18\\\"}\",\n \"timeZone\":\"America/Denver\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://emanageone.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=emanageone","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0f095eac017fdb3afef7872105a982df42db96bc_lout","baseUrl":"https://emanageone.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://emanageone.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"89601160-6bda-494e-a48d-62d1f28f3f1e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c38c4a5d4ccc43b9997f34b010f604f6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}