• Run QB13.exe from the e-manage folder. C:\Program Files\e-manageONE

• The file path within Quickbooks and e-manage most likely does not match. To check:

  • In QB: File → Open Previous Company. Top one will be the path in QB

  • In EM: Tools → Configure User Settings → Quickbooks. Refer to UNC path.

  • You will want to make sure Quickbooks is opening the same way as the path in EM.

• The user may have a different company file open (a backup for example).

• Check the path within QB by going to File → Open Previous Company and ensure the path is the same as in EM User Settings

• Within our Admin program, verify the correct accounts are mapped within the Product Types drop-down list

• Ensure all accounts are active, and appropriately marked as Active and Receivable and/or Payable in the Chart of Accounts

• Check the Accounts table and make sure the deposit account for the new division has a QBListID. If not, make it the same as the other division

**NOTE: Only manually set this if the new division is using the same accounts as the old division.

• Click the “+” next to the item not sending and verify all the Accounts have a QBListID. If not, re-import chart of accounts

  • If that doesn’t work, search in QB’s Chart of Accounts (Lists → Chart of Accounts → Search for account name) to make sure there aren’t 2 accounts with the exact same name (income vs expense but both named the same for example).