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Troubleshooting:
Run QB13.exe from the e-manage folder. C:\Program Files\e-manageONE
Not able to send anything to QB
Check the path within QB by going to File → Open Previous Company and ensure the path is the same as in EM User Settings
Invoice is mapping to incorrect accounts / not showing account name
Within our Admin program, verify the correct accounts are mapped within the Product Types drop-down list
Ensure all accounts are active, and appropriately marked as Active and Receivable and/or Payable in the Chart of Accounts
Deposits for a new division won’t push to QB (no error)
Check the Accounts table and make sure the deposit account for the new division has a QBListID. If not, make it the same as the other division
**NOTE: Only manually set this if the new division is using the same accounts as the old division.
Not able to send particular items, no error message (does nothing) or error about ListID
Click the “+” next to the item not sending and verify all the Accounts have a QBListID. If not, re-import chart of accounts
If that doesn’t work, search in QB’s Chart of Accounts (Lists → Chart of Accounts → Search for account name) to make sure there aren’t 2 accounts with the exact same name (income vs expense but both named the same for example).