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ISSUE / ERROR

POTENTIAL SOLUTION

Report (Quote, Invoice, etc.) is not printing properly and is misaligned, off centered or has a large margin.

When you print a report, you receive the below error message:

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You must choose an alternative report or check the “Use Original” checkbox to continue.

e-manageONE relies on the Windows Settings for text size / resolution to properly display reports. Unfortunately, There is currently no work around to this at this time.

  • If you are using an extended monitor, you will need to change your computer Display Settings.

  1. Right click on your computer desktop and go to Display Settings

  2. Select the larger monitor display

  3. In the “Main Displays” section, check ‘Make this my main display’

  4. In the “Scale and Layout” section, make sure text size is set to 100% and your display resolution is set to the recommended option (typically 1920 x 1080)

When you print a report, you receive the below error message:

You must choose an alternative report or check the “Use Original” checkbox to continue.

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Navigate to Tools (top toolbar) → Configure → User Settings → Select the “Remembered Reports” tab → Highlight the report you are trying to print → Delete Selected. When you go back to print your report, you should see the “Alternatives Available” pop up box in which you can just select “Continue”.

When you print a report, you receive a red error box on the document and cannot see all information entered into the system (example shown below)

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There are 3 possible solutions to this problem:

  1. You may not have the base reports downloaded in your files so you need to go to Help → Download Base Reports

  2. You may not have a custom report downloaded to your files so you need to go to Tools → Custom Reports → Download Custom Reports to my Computer

  3. You may have copied text from a Microsoft program and attempted to paste into e-manage for a printed report but did not use the correct method to do so. You must use the actual Paste button as shown below. If you already used the Right Click → Paste or CTRL+V, you will need to cut the text, Save without the text and re-paste using the Paste button.