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The Create a New Support Incident action menu item creates a new support incident for the currently open company location.
Click the Create a New Support Incident action menu.
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If you are using the Help Desk / Support Incident functionality in e-manage, then your administrator has already setup the system to deliver new help desk tickets to the appropriate group. You can override this default assignment by choosing Assign Help Desk Incidents I Create To Me to automatically assign all Help Desk / Support Incidents to your queue instead of the default.
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in your User Settings.
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The required fields on this window are denoted by an "*" asterisk.
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You can drag and drop a contact onto the primary contact label from search e-manage, recent records, favorites or any other grid that lists contacts, but it is not required. Click the save button and you will get an Incident Number on the form and can begin using the rest of the functionality that is available to Help Desk / Support Incidents.
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