At Marketplace Software, LLC, we are dedicated to providing comprehensive support and training services to ensure your experience with our products is seamless and productive. We understand the importance of clear communication about pricing and the distinction between support and training. Please review the following guidelines to better understand the scope and costs associated with our services:
Support Services: Our support
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services are designed to assist you with
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technical issues, troubleshooting, and clarifications related to the existing features and functionality of e-manage
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. If you encounter any difficulties, questions, or uncertainties while using the platform, our support team is here to help. This service is available to all our clients, regardless of whether you have additional training hours.
Training Services: On the other hand, our training services are intended to provide you with more in-depth guidance and expertise on how to maximize the potential of e-manage's features and functionalities. This can involve tailored sessions where we delve into specific aspects, use cases, and advanced techniques. These training sessions are not covered under our standard support offerings and are billed separately.
Our pricing is outlined below for the range of services we provide:
Accounting and QuickBooks Consulting Related to e-manage|ONE | $145 / hour, 1 hour min |
Online Training | $175 / hour, 1 hour min |
Setup of / New Employee Training | $175 / hour, 1 hour min |
On-site Training (Min 2 Days) | $2500 / day + travel expenses |
Technical Professional Services / Custom Reports / Modifications* | $185 / hour, 1 hour min |
Server Support / IT Support / QB Issues Not Caused by e-manage|ONE** | $185 / hour, 1 hour min |
New Division Setup | $175 / hour, 1 hour min |
Setup Fee for Existing On-Prem Client Migration to Cloud | $2,500 |
Additional License (On-Prem) | $1850 Each (one-time fee) |
Additional User (Cloud) | $75 (monthly) |
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