...
Technical Support Requests:
On the request form, you’ll notice asterisks next to fields such as Company, Project #, Issue, Details, Number of Users Affected, and Module. These fields need to be filled in to successfully submit your requests. Other fields such as there’s information required to successfully submit your requests and receive prompt support. Please note the Project #, details of issue, Purchase Order #, Invoice #, Quote #, Order name, Option name, Error message, and Hosting are optional but should be filled in if relevant to the issue you’re experiencingetc. Being as detailed as possible prevents troubleshooting delays.
Notifications and Responses
...
To access the requests you’ve already submitted, please log into the service desk using the following link: https://emanageone.atlassian.net/servicedesk/customer/portals and select “Requests” in the top right corner of the webpage (you may need to log in first). You may also access your submitted ticket via the link attached to the bottom of the e-mail notifications you receive.
...