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You can set the "Bill To" to a different company location by dragging and dropping a company location onto the label or using the green + button (see Company Labels for more information). The required fields of this form are denoted by an "*" asterisk. If there is only one list item available, the drop down list box will automatically be filled out with the one value. Choosing a ticket type will also set the Requires Implementation checkbox to the default set by your administrator, although, you can override this value once the ticket type has been chosen. You can also set the Serviceable Item type by dragging and dropping one from Search e-manage, Recent Records, or Favorites or any grid that serviceable items are listed within. Sales Credit allows you to add salespeople to the service ticket for commissions.
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