In some cases it is necessary to extend a customer credit to an invoice for a write off, a customer discount due to an issue, a customer overpayment or any other situation that calls for a credit. There are two methods of applying credits. It is important to note that only one of them allows you to push to QuickBooks while the other can be used as a general credit or recording of an overpayment.
How To apply a credit follow the instructions below:Apply Sales Credit that WILL Push to QuickBooks
Open your Project and Navigate to the Customer Invoice module
Select Order
Right click on Invoice and Select “Create Credit”
Enter Create Date, Reference #, Reason, place a check mark in the Apply field on the line item(s) you wish to apply credit to, and hit TAB on your keyboard. Invoice # will be auto-populated based on your previous selection. Amount will be filled in based on the information populated in the middle portion of this window. You should now see the amount, applicable GL accounts and the sales tax credit (if applicable; this will make the adjustment automatically to your sales tax report within e-manage) apply in the lower portion of the screen. Note: You can adjust “Credit Quantity” and “Credit Each”.
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Select Save Credit and Close.
You can now login to the QuickBooks Integration Application and send the Credit to QuickBooks.
How to Apply a General Sales Credit or Overpayment (will NOT push to QuickBooks)
Open your Project and Navigate to the Customer Invoice module
Select Order
Right click on Invoice and Select “Apply “Create Credit”
Enter Amount, Reason and Save
*”Reconciled with Accounting” is a way to ensure the credit has also been created and applied in QuickBooks because e-manage|ONE cannot send Credits over to QuickBooks. You will need to create a credit memo
Toggle the “Credit Type” from “Credit” to “Overpayment.
Enter the Credit Date, Reference #, Amount and Reason. Select “Save Credit and Close”.
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Reminder: This route will not allow you to push the credit to QuickBooks so you will need to manually create a Credit Memo in QuickBooks and apply the |
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Credit Memo to the invoice |
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You can also view your credit memos in e-manage that have not yet been “reconciled” by navigating to View > Credits Issued Reconciliation.
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. Additionally, this method will not affect the e-manage Sales Tax report so a manual adjustment may need to be considered there as well. |