Support & Training Policy / Pricing
- Stephanie Pepper (e-manage|ONE)
At Marketplace Software, LLC, we are dedicated to providing comprehensive support and training services to ensure your experience with our products is seamless and productive. We understand the importance of clear communication about pricing and the distinction between support and training. Please review the following guidelines to better understand the scope and costs associated with our services:
Support Services: Our support services are designed to assist you with technical issues, troubleshooting, and clarifications related to the existing features and functionality of e-manage. If you encounter any difficulties, questions, or uncertainties while using the platform, our support team is here to help. This service is available to all our clients, regardless of whether you have additional training hours.
Training Services: On the other hand, our training services are intended to provide you with more in-depth guidance and expertise on how to maximize the potential of e-manage's features and functionalities. This can involve tailored sessions where we delve into specific aspects, use cases, and advanced techniques. These training sessions are not covered under our standard support offerings and are billed separately.
Our pricing is outlined below for the range of services we provide:
Accounting and QuickBooks Consulting Related to e-manage|ONE | $145 / hour, 1 hour min |
Online Training | $175 / hour, 1 hour min |
Setup of / New Employee Training | $175 / hour, 1 hour min |
On-site Training (Min 2 Days - 1 Trainer) | $2500 / day + travel expenses |
Project Manager | $185 / hour, 1 hour min |
Technical Professional Services / Custom Reports / Modifications* | $185 / hour, 1 hour min |
Server Support / IT Support / QB Issues Not Caused by e-manage|ONE** | $185 / hour, 1 hour min |
New Division Setup | $175 / hour, 1 hour min |
Setup Fee for Existing On-Prem Client Migration to Cloud | $2,500 |
Additional License (On-Prem) | $1850 Each (one-time fee) |
Additional User (Cloud)* | $75 per user (monthly) |
FREE | |
FREE | |
$25 per user (monthly) | |
$25 per Subcontractor (monthly) |
*Based on an annual contract.
**Server support and IT for e-manage only. This includes troubleshooting SQL server issues, moving databases, installation problems, etc. Resolution is not guaranteed.
e-manageONE Cloud Pricing Tiers
DB Size | DTU | Tier | EM Part# (Proposed) | Users | Price |
250GB | 50 | 1 | e-manageONE Cloud Access | 1-15 | $ 99.00 |
100 | 2 | e-manageONE Cloud Access T2 | 16-30 | $ 199.00 | |
200 | 3 | e-manageONE Cloud Access T3 | 30-60 | $ 399.00 | |
1TB | 100 | 1 XL | e-manageONE Cloud Access - Large DB | 1-100 | $ 425.00 |
200 | 2 XL | e-manageONE Cloud Access - Large DB T2 | Upon Request | $ 625.00 |
Other Pricing
Additional Information: For more details on our training options and to explore further information, please refer to our comprehensive Training section here.
Please remember that requests for custom reports and certain services may need prior review, and not all requests may be approved.
Server support and IT for e-manage only. This includes troubleshooting SQL server issues, moving databases, installation problems, etc. Resolution is not guaranteed.
Flexibility and Clarity: We value your satisfaction and strive to provide flexible solutions that meet your needs. Our pricing structure allows you to choose the services that are most relevant to your requirements, ensuring you only pay for what you need.
Pricing Update: Kindly note that pricing is subject to change as necessary, and any modifications will be communicated clearly in advance.
If you have any questions, need assistance, or want to discuss the specifics of your support and training needs, please don't hesitate to contact our dedicated support team. We are here to help you make the most of your experience with e-manage|ONE.