Getting Support for e-manage|ONE

Owned by Stephanie Pepper (e-manage|ONE)
Last updated: Jul 26, 2023 by Melanie Eubanks
2 min read

We understand that receiving timely and effective support is essential for a seamless experience with our software. Whether you have technical questions or need assistance in using our system within your business context, rest assured that we are here to assist you every step of the way. Our top priority is to ensure you get the quickest response and resolution to any issues you may encounter.

To provide you with the most efficient support, we highly recommend using our dedicated Help Desk. The Help Desk gathers crucial information about the issue you're facing, enabling our experts to better understand and address your needs promptly. Accessing the Help Desk is easy and convenient, ensuring that your inquiries receive the attention they deserve.

You have several support options to choose from:

  1. Help Desk: For the most efficient support ticket management, use the Help Desk within your e-manage|ONE software. Submit and track your support tickets seamlessly, guaranteeing timely assistance. To learn how to use the Help Desk effectively, refer to the Service Desk / Get Help! section in our Help Guide.

  2. Support Line: For urgent matters, we offer a dedicated support line available from 10 am to 7 pm Eastern Standard Time (EST). When you call (949) 288-3956 during these hours, our subject matter expert technicians will provide immediate assistance. While this option is ideal for critical issues, rest assured that all tickets, regardless of the channel used, are handled promptly according to priority.

  3. Email Support: For non-urgent inquiries or written communication preferences, reach us at support@emanageone.com. Sending an email to this address will automatically generate a support ticket, and our team will respond as soon as possible.

  4. Help Menu: Inside your e-manage|ONE software, find a comprehensive Help Menu offering access to various resources. From tutorial videos on our YouTube channel to our comprehensive user guide, the Help Menu is designed to empower you in using the software effectively and efficiently.

We encourage you to utilize the Help Desk and other support channels available. In case of critical issues or if you find yourself unable to work effectively, please don't hesitate to call our support line directly. Rest assured, our team is committed to resolving urgent problems promptly, ensuring minimal disruptions to your workflow.

At e-manage|ONE, our goal is to provide you with the best possible support experience. Your success with our software is our success, and we're always here to assist you. Don't hesitate to reach out whenever you need help – we've got you covered!