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Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) enhances security by requiring users to verify their identity through a second method in addition to their username and password. MFA can be enabled on a per-user basis either during new user setup or by editing an existing user.

🔐 Enabling MFA During New User Setup

To create a new user, follow the instructions in our How to Set Up a New User article.

Once you're in the New User Wizard, enable MFA by checking the box labeled Enable Multi-Factor Authentication on the right-hand side of the screen.

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✏️ Enabling MFA for an Existing User

  1. Open the Administrator Application and locate the user record. Double click user to open or select user → select Open on the top toolbar.

  2. In the user settings screen, check the Enable MFA box on the right-hand side.

  3. Click Save to apply the change.

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🔑 What Happens Next: User MFA Setup Process

Once MFA is enabled, the user will be prompted to configure their MFA method the next time they log in.

Step-by-Step:

  1. The user logs in with their username and password.

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  2. A Multi-Factor Authentication prompt will appear asking them to choose a verification method:

    • SMS

    • Email

    • Third-Party Authenticator

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  3. If SMS or Email is selected, a code will be sent to the mobile number or e-mail address associated with their user profile. Third-Party Authenticator will use the Authenticator app.

  4. Enter the 6-digit code and click Verify.

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If the user doesn't enter the code in time, they can click Resend to receive a new one. Users may also switch methods by selecting Use Other Method.

  1. Once successfully verified, the e-manage|ONE application will open.

❗ If You Run into Issues

If the phone number or email is incorrect and the user does not receive a code:

  • They should contact their System Administrator to update their user record in the Administrator Application.