PO Conflict Tool โ Resolving Order Discrepancies in Haworth Web Services
Overview
The PO ConflictTool (Reconcile Tool) in e-manage|ONE helps identify and resolve discrepancies between the dealerโs Purchase Order and the Vendor Acknowledgement, ensuring cleaner order accuracy and smoother downstream processing.
๐ This article focuses on using the Diff Tool. For guidance on downloading or processing Acknowledgements, Delivery Group Acknowledgements, Shipments, or Invoices, refer to:
Accessing the PO Conflict Tool
Navigate to Haworth Web Services
Select Download and Process Document(s) โ Download โ You will see a Confirm Acknowledgement Check and you will need to select Yes
Select the item you need to process โ Click Compare Acknowledgement vs PO
Understanding the Layout
Left Side = Line items from your Purchase Order
Right Side = Line items from Haworth Acknowledgement
Any mismatches will display under categorized sections such as:
Issues: Price Discrepancy
Issues: Not Matched
Issues: Options Discrepancy
Issues: Not Balance
Issues: None (resolved lines)
How to Resolve Common Issues
๐น Pricing Discrepancies
Highlighted in red
Right-click the line to review vendor price vs. PO price
You can still process the Acknowledgement with a pricing discrepancy โ simply select Process Acknowledgement
๐น Not Matched Lines
Occurs when the item exists in the Acknowledgement but not in the PO
Options:
Add Mismatched Items to PO
Or double-click to manually assign:
Product Type
Parts Category
Best Practice: If the Ack Line Item exists in your Master Parts List, you should not have to assign a Product Type or Parts Category. These fields affect the back-end accounting, so please confirm your selections internally.
๐น Line Number Conflicts
Not highlighted but notice the Line # field
Usually from corrections submitted directly in Lynx
Drag-and-drop lines on either side to match them
Then click Confirm All Matched Items
๐น Option Differences
Highlighted in red
Double-click the line and:
Choose Replace Existing, or
Accept All Options
Or if youโve confirmed options are correct, click My Options are Correct (this option should be rare to never, but if the chair was blue on the PO and Haworth makes a mistake and acknowledged as red, this selection would be valid โ then take necessary action to contact Haworth to correct).
Finalizing Acknowledgements
Once all issues are resolved and lines fall under โIssues: Noneโ, click:
Process Acknowledgement
Reminder: You must process the Acknowledgement before DG Acknowledgement, Shipment, or Invoice to avoid locking out future reconciliation steps.
Check out a live demonstration of this tool here: