Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Troubleshooting:

Not able to send anything to QB

  • New Computer? Run QB13.exe in the main folder

  • Check the path within QB by going to File → Open Previous Company and ensure the path is the same as in EM User Settings

Invoice is mapping to incorrect accounts / not showing account name

  • Within our Admin program, verify the correct accounts are mapped within the Product Types drop-down list

  • Ensure all accounts are active, and appropriately marked as Active and Receivable and/or Payable in the Chart of Accounts

Deposits for a new division won’t push to QB (no error)

  • Check the Accounts table and make sure the deposit account for the new division has a QBListID. If not, make it the same as the other division

**NOTE: Only manually set this if the new division is using the same accounts as the old division.

  • No labels