At Marketplace Software, LLC, we are dedicated to providing comprehensive support and training services to ensure your experience with our products is seamless and productive. We understand the importance of clear communication about pricing and the distinction between support and training. Please review the following guidelines to better understand the scope and costs associated with our services:
Support Services: Our support team is committed to assisting you with any issues related to e-manage|ONE. This includes troubleshooting, addressing technical glitches, and resolving QuickBooks issues that are not caused by e-manage|ONE. Please note that basic support services are available to all customers and are not contingent on purchasing additional training.
Training Services: We offer a range of training options to help you maximize your utilization of e-manage|ONE. These training sessions are designed to enhance your understanding of our software and improve your proficiency in using it effectively. Training sessions can be tailored to your specific needs and can cover various aspects of the software, accounting, QuickBooks integration, and more.
Accounting and QuickBooks Consulting Related to e-manage|ONE | $145 / hour, 1 hour min |
Online Training | $175 / hour, 1 hour min |
Setup of / New Employee Training | $175 / hour, 1 hour min |
On-site Training (Min 2 Days) | $2500 / day + travel expenses |
Technical Professional Services / Custom Reports / Modifications* | $185 / hour, 1 hour min |
Server Support / IT Support / QB Issues Not Caused by e-manage|ONE** | $185 / hour, 1 hour min |
New Division Setup | $175 / hour, 1 hour min |
Setup Fee for Existing On-Prem Client Migration to Cloud | $2,500 |
Additional License (On-Prem) | $1850 Each (one-time fee) |
Additional User (Cloud) | $75 (monthly) |
Additional Information: For more details on our training options and to explore further information, please refer to our comprehensive Training section here.
Please remember that requests for custom reports and certain services may need prior review, and not all requests may be approved.
Server support and IT for e-manage only. This includes troubleshooting SQL server issues, moving databases, installation problems, etc. Resolution is not guaranteed.
Flexibility and Clarity: We value your satisfaction and strive to provide flexible solutions that meet your needs. Our pricing structure allows you to choose the services that are most relevant to your requirements, ensuring you only pay for what you need.
Pricing Update: Kindly note that pricing is subject to change as necessary, and any modifications will be communicated clearly in advance.
If you have any questions, need assistance, or want to discuss the specifics of your support and training needs, please don't hesitate to contact our dedicated support team. We are here to help you make the most of your experience with e-manage|ONE.