We understand that getting timely support is crucial for a smooth experience with our software. Whether you have a technical question or need assistance with how to operate the system within your business context, we are here to help you. Here are the various support options available to you:
Support Line: Our support line is open from 10 am to 7 pm Eastern Standard Time (EST). When you call (949) 288-3956 during these hours, you'll be connected with our subject matter expert technicians who not only understand the software but also how business operations work. They are ready to assist you with any queries or concerns you may have.
Service Desk: For efficient support ticket management, we offer a dedicated Service Desk within your e-manage|ONE software. The Service Desk allows you to easily submit and track your support tickets, ensuring that your inquiries receive timely attention. To learn more about how to use the Service Desk, refer to this section here in our Help Guide.
Help Menu: Inside your e-manage|ONE software, you will find a comprehensive Help Menu that provides access to various help resources. From our TouTube channel which contans tutorials, best practice videos and more to a link to our comprehensive user guide, the Help Menu is designed to assist you in using the software effectively and efficiently.
Email Support: If you have non-urgent inquiries or prefer written communication, you can reach us by email at support@emanageone.com. Sending an email to this address will automatically create a support ticket for you, and our team will respond as soon as possible.
We encourage you to make use of the various support channels available. If you ever encounter critical issues or find yourself unable to work effectively, please don't hesitate to pick up the phone and call our support line directly. Our team is committed to resolving urgent problems promptly, ensuring that you can continue working without disruptions.
Remember, our goal is to provide you with the best possible support experience. Don't hesitate to reach out – we're here to assist you and ensure your success with our software.