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Haworth Errors and Troubleshooting

Haworth Errors and Troubleshooting

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Handling Errors & Troubleshooting

During the processing of Acknowledgments, DG Acknowledgments, Shipments, and Invoices, certain errors may arise. This section covers the most common issues, their causes, and step-by-step resolutions.

1. Line Numbers or Part Numbers Do Not Match

  • Cause:
    Discrepancies between the XML acknowledgment and PO items in e-manage|ONE.

  • Resolution:

    1. Navigate to the Acks/Costing tab.

    2. Verify the line numbers and part numbers in e-manage|ONE against the XML file.

    3. If they do not match, update the PO line numbers and part numbers to match the XML.

    4. Reprocess the acknowledgment.

  • Tip: If there is a Service Notification, the item will not be automatically added, and a note is created instead. This must be handled manually.

2. Items Not Balanced After Processing

  • Cause:
    Quantity discrepancies between the acknowledgment and the PO.

  • Resolution:

    1. In the Results Window, review items listed under Line Items Not Balanced.

    2. Go to the Acks/Costing tab, select the PO, and click Add Acknowledgment.

    3. Manually adjust the quantity if necessary, or reprocess if the XML has been updated.

    4. Ensure that the line item is fully acknowledged before marking it as complete.

  • Tip: If a line item was removed through a Change Request, it may cause a "Not Balanced" error during processing. Check for these changes and update as needed.

3. DG Acknowledgment Not Matching Shipment Quantities

  • Cause:
    Acknowledgments were not processed correctly before DG Acks.

  • Resolution:

    1. Ensure that the latest Acknowledgment is fully processed.

    2. Download and process the DG Acknowledgment again.

    3. Cross-reference shipment quantities against the acknowledgment to verify.

  • Tip: If an item was only partially shipped, it will automatically move to a new vendor acknowledgment (delivery group).

4. Failed Shipment Processing

  • Cause:
    Missing DG Acks or partially processed acknowledgments can block shipment processing.

  • Resolution:

    1. Verify that all DG Acks are processed before processing shipments.

    2. If shipments fail, check the Acks/Costing tab to confirm all PO items are balanced.

    3. Reprocess the shipment after the acknowledgment and DG Ack are complete.

  • Tip: If quantities are incorrect, double-click the shipped acknowledgment in Acks/Costing to verify carton assignments.

5. Invoices Not Matching Shipped Quantities

  • Cause:
    Invoice data does not align with processed shipment quantities.

  • Resolution:

    1. Verify that all Acknowledgments, DG Acks, and Shipments have been processed before invoicing.

    2. Cross-reference invoice quantities with the shipment quantities in the Acks/Costing tab.

    3. If mismatched, update the PO and reprocess the invoice.

  • Tip: If the mismatch is due to a partial shipment, it may need to be moved to a new vendor acknowledgment.

6. XML Processing Errors

  • Cause:
    Corrupted XML data or format inconsistencies during download.

  • Resolution:

    1. Re-download the document from Web Services → Haworth Web Services.

    2. Verify that the XML is complete and formatted correctly.

    3. If the issue persists, contact support for assistance with the XML file.

  • Tip: Processing the most recent version of the acknowledgment or DG Ack helps avoid XML conflicts.

Best Practices for Avoiding Errors

  • Always process Acknowledgments first, then DG Acknowledgments, followed by Shipments and Invoices.

  • Verify Line Numbers and Part Numbers before processing to prevent mismatches.

  • Regularly download DG Acknowledgments to avoid losing older documents.

  • Double-click rows in the Acks/Costing tab for detailed verification.