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Haworth Acknowledgements & Delivery Groups

Haworth Acknowledgements & Delivery Groups

Acknowledgments in e-manage|ONE link Haworth's XML data to PO items, confirming order receipt and expected delivery dates. Delivery Group Acknowledgments (DG Acks) represent Haworth's delivery group assignments for shipments, allowing for synchronization with your e-manage|ONE project timeline.

How to Process Acknowledgments & DG Acknowledgments

  1. Open Tools → Haworth Web Services.

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  2. Navigate to the Download and Process Documents tab.

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  3. Check the boxes for Acknowledgments and/or DG Acknowledgments.

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  4. Click Download.

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Processing Steps

  1. Select the acknowledgment(s) or DG Acknowledgment(s) from the list.

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  2. Click Process Selected.

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  3. The system attempts to match each line item in the XML with the corresponding PO item in e-manage|ONE.

    • For DG Acks, items are assigned to their respective delivery groups for shipment scheduling.

Important Notes

  • Acknowledgments should always be processed first, followed by DG Acknowledgments.

  • If any changes are made to the Acknowledgment, a revision DG Ack will be issued to reflect those changes.

  • Only the most recent Acknowledgment or DG Ack for a PO gets processed; older ones are marked as processed but skipped.

  • If a line item is not matched, it is added as a new PO item if it is a normal order.

  • If the order originated from a Service Notification, the item will not be automatically added, and a note is created instead.

  • Line numbers and part numbers must match exactly; discrepancies will result in items being marked as "Not Balanced."

Results Window

The results window displays the processing outcome for both Acknowledgments and DG Acknowledgments:

  • Line Items Not Balanced: These represent unacknowledged items.

  • Options Errors: If options on the XML do not match the PO, double-click to resolve.

  • Not Balanced PO Items: This means quantities do not align with the acknowledgment.

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To View Not Balanced Items

  1. Navigate to the Acks/Costing tab.

  2. Select the PO and click Add Acknowledgment.

  3. Any items listed here are not fully balanced/acknowledged.