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Delete Custom/Alternative Reports

Delete Custom/Alternative Reports

If you are experiencing issues with printing a particular report in e-manage|ONE, it may be due to a previously saved preference for a Custom or Alternative Report. When you select "Remember My Choice" in the Alternatives Available window, e-manage|ONE stores this preference for future use, potentially preventing access to the original or other custom reports.

Common Error Message

You might encounter the following error if there is a setup conflict:

“You must choose an alternative report or check the ‘Use Original’ checkbox to continue.”

This error typically indicates that e-manage|ONE is attempting to load a "Remembered Report." To resolve this, you can remove this stored preference and regain access to the Original or other Alternative Reports.

  1. Navigate to Tools → Configure → User Settings.

    image-20250514-172950.png

  2. Go to the Remembered Report Settings tab.

    image-20250514-173351.png

  3. Highlight the report you want to remove from the list and click Delete Selected to remove the remembered preference.

    image-20250514-173449.png

  4. Attempt to re-print the report. You should now be prompted to select from available reports or use the Original.

Best Practice Recomendation: We recommend not selecting "Remember My Choice" when using Alternative Reports. This ensures you always have the option to choose between multiple available reports, including the Original/Base Report, without being locked into a previous selection.