Troubleshooting Tips - Importing Parts

Owned by Stephanie Pepper (e-manage|ONE)
Last updated: Nov 07, 2024
2 min read

Troubleshooting XML and SIF File Import Errors in e-manage|ONE

When importing an XML or SIF file from a drawing created in Canvas (CET), Spec, or 2020 into e-manage|ONE, errors may occur due to various common issues. Below are some troubleshooting tips and typical reasons why your file may not import successfully, along with solutions to help resolve the issue.

Common Reasons for Import Errors

1. Missing Required Fields

For a smooth import, certain fields are essential within your XML or SIF file. Ensure these fields are complete before attempting an import:

  • Quantity (Qty): The quantity of each part.

  • Part Number (Part #): The unique identifier for the part.

  • Description: A detailed description of the part.

  • List Price: The public list price of the part.

  • MFG Code & Vendor Ref Code: Manufacturer and vendor reference codes necessary for identifying the part’s origin and vendor.

Note: If MFG Codes or Vendor Ref Codes aren’t set up in e-manage|ONE, the import will fail. Learn how to set up MFG and Vendor Ref Codes here.

2. Missing Descriptions in CET

In the Calculation window of CET, some parts may lack descriptions, which can prevent the import. Here’s how to check and update this:

  • Right-click on the part in CET and select “Query Dialog” to view its details.

  • Verify that the part has a description. Sometimes, a discontinued or missing color in the part’s “SPC” (Special Code) or “GC” (Generic Color) fields can cause import issues. Update these fields as necessary.

3. Incorrect MFG or Vendor Ref Codes in e-manage|ONE

  • The MFG Code (manufacturer code) and Vendor Ref Code must be correctly set up in e-manage|ONE to match those in the XML or SIF file. If these codes aren’t aligned, e-manage|ONE won’t recognize the parts.

  • Check that the codes in your import file are correct, and if needed, refer to this guide to set up or update MFG and Vendor Ref Codes.

Additional Troubleshooting Tips

  • Review File Format Compatibility: Ensure the file format (SIF or XML) is supported by e-manage|ONE and that it adheres to the correct version used by your drawing software.

  • Check for Special Characters: Sometimes, special characters in part numbers, descriptions, or other fields can cause import issues. Remove or replace any non-standard characters.

Need Further Assistance?

If you continue to experience issues with importing a SIF or XML file, please contact our support team for personalized assistance here.