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πŸ–₯️ e-manage|ONE System Requirements & Recommendations

πŸ–₯️ e-manage|ONE System Requirements & Recommendations

This guide outlines the required and recommended system specifications for both desktop and mobile access to e-manage|ONE, as well as guidance for QuickBooks integration.

πŸ’» User System Requirements & Recommendations

  • Operating System: Windows 10 or newer

  • Microsoft Office: Office 2016 or newer

    • Must include the Desktop version of Microsoft Outlook

  • RAM: 16 GB or more

  • Disk Space: Minimum 1 GB free

  • Display Resolution: 1920 x 1080 or higher

  • Internet Access: Required for downloads and ongoing connectivity

  • OS Compatibility: e-manage|ONE is currently Windows-only

  • Minimum Download Speed: 50 Mbps

πŸ’° QuickBooks Compatibility

  • Desktop Version: QuickBooks 2014 or newer

  • Online Version: We support all of the QuickBooks Online versions

  • Supported Editions: Any networkable version (e.g., Pro, Premier)

  • Network Requirement: QuickBooks must be on the same network as e-manage|ONE (e-manage|ONE Desktop ONLY)

πŸ’‘ Purchasing QuickBooks for the first time? We recommend the latest available version.

Minimum Server Specs (e-manage|ONE Desktop ONLY):

  • Operating System: Windows Server 2016 or newer

  • Database Engine: Microsoft SQL Server 2019 or newer

    • SQL Server Express can be used temporarily up to 10 GB

Access Methods (e-manage|ONE Desktop ONLY - Required for Support):

  • Option 1: Port Forwarding

    • Port 15515 forwarded to 1433, open to North American access

    • Or, Port 15515 set as the default port in SQL Server Configuration

  • Option 2: VPN Access

    • Acceptable clients: NetExtender, Cisco AnyConnect, Windows VPN, etc.

    • A client VPN must be installed and accessible by our team

πŸ”„ Server Migration Requirements

If migrating your database from our server to yours:

You will need to provide:

  • Your IP Address

  • A SQL-capable server with SQL Server installed

  • Full Administrator Access via Remote Desktop

  • Port 15515 forwarded to 1433 and left open

Alternatively, our team can provide a .bacpac file for your IT team to restore.

πŸ“± Mobile App Requirements

Supported Platforms

🍎 Apple Devices (iOS)

  • Minimum iOS Version:

    • iOS 11+ for Go, Crew, and Partner apps

    • iOS 13+ for the Customer app

  • Compatibility: iPhones and iPads

  • App Store Access: Required

πŸ”” Devices should be able to upgrade to at least iOS 16. Downgrading iOS versions is not possible once upgraded.

πŸ€– Android Devices

  • Minimum SDK (OS) Version:

    • SDK 19+ for Go, Crew, and Partner apps

    • SDK 22+ for the Customer app

  • Compatibility: Smartphones and tablets

  • Google Play Store Access: Required