📘 Support & Training Services Policy & Pricing
At Marketplace Software, LLC, we're committed to delivering exceptional support and training services to ensure your experience with e-manage|ONE is smooth, productive, and well-informed.
To help clarify expectations, this guide outlines the differences between support and training, and provides a transparent breakdown of our current service pricing.
🛠️ Support Services
Support is designed to assist you with:
Technical issues
Troubleshooting
Clarifications related to existing features and functionality
🧩 Included with your software—no additional training hours required.
🎓 Training Services
Training offers in-depth, instructional guidance on how to maximize your use of e-manage|ONE, including:
Role-specific training sessions
Advanced use case walkthroughs
Tailored instruction for new hires or new divisions
📝 Please note: Training is not included under standard support and is billed separately.
💲 Pricing Breakdown
Service | Rate | Details |
|---|---|---|
Accounting & QuickBooks Consulting | $145/hr (1 hr min) | Related to e-manage |
Online Training | $175/hr (1 hr min) |
|
New Employee / Initial Setup Training | $175/hr (1 hr min) |
|
On-site Training | $2,500/day + travel | Minimum 2 days (1 trainer) |
Project Manager | $185/hr (1 hr min) |
|
Technical Services / Custom Reports / Modifications* | $185/hr (1 hr min) | Subject to review/approval |
Server / IT Support / QuickBooks (non-e-manage related)** | $185/hr (1 hr min) | No resolution guarantee |
New Division Setup | $175/hr (1 hr min) |
|
On-Prem to Cloud Migration (Setup Fee) | $2,500 (one-time) |
|
Additional License (On-Prem) | $1,850 each | One-time fee |
☁️ e-manage|ONE Cloud Pricing Tiers
DB Size | DTU | Tier | Users | Monthly Price | Part # |
|---|---|---|---|---|---|
250GB | 50 | Tier 1 | 1–15 | $99 | e-manageONE Cloud Access |
100GB | 100 | Tier 2 | 16–30 | $199 | e-manageONE Cloud Access T2 |
200GB | 200 | Tier 3 | 30–60 | $399 | e-manageONE Cloud Access T3 |
1TB | 100 | Tier 1 XL | 1–100 | $425 | e-manageONE Cloud Access - Large DB |
2TB | 200 | Tier 2 XL | On request | $625 | e-manageONE Cloud Access - Large DB T2 |
📱 App Pricing
App | Pricing |
|---|---|
e-manage | ONE Go App |
e-manage | ONE Customer App |
e-manage | ONE Crew App* |
e-manage | ONE Partner App* |
Based on annual contract
⚠️ Additional Notes
Server/IT Support includes SQL troubleshooting, migrations, and installation support.
🛑 Resolution is not guaranteed for issues outside of e-manage|ONE scope.Custom reports and technical services may require prior review and approval.
For training resources, visit our full Training Section for detailed options.
💬 Let’s Stay Transparent
We strive to offer flexible solutions that meet your needs. Our pricing structure is designed to ensure you’re only paying for the services most relevant to your business.
🔁 Pricing is subject to change, and any updates will be communicated clearly in advance.
🤝 Need Help?
If you have questions about your support or training needs, please don’t hesitate to reach out to our team. We’re here to help you get the most out of your e-manage|ONE experience!