π Support & Training Services Policy & Pricing
At Marketplace Software, LLC, we're committed to delivering exceptional support and training services to ensure your experience with e-manage|ONE is smooth, productive, and well-informed.
To help clarify expectations, this guide outlines the differences between support and training, and provides a transparent breakdown of our current service pricing.
π οΈ Support Services
Support is designed to assist you with:
Technical issues
Troubleshooting
Clarifications related to existing features and functionality
𧩠Included with your softwareβno additional training hours required.
π Training Services
Training offers in-depth, instructional guidance on how to maximize your use of e-manage|ONE, including:
Role-specific training sessions
Advanced use case walkthroughs
Tailored instruction for new hires or new divisions
π Please note: Training is not included under standard support and is billed separately.
π² Pricing Breakdown
Service | Rate | Details / Notes |
|---|---|---|
Accounting & QuickBooks Consulting | $145/hr (1 hr min) | Related to e-manage |
Online Training | $185/hr (1 hr min) | Β |
New Employee / Initial Setup Training | $185/hr (1 hr min) | Β |
On-site Training | $2,500/day + travel | Minimum 2 days (1 trainer) |
Project Manager | $185/hr (1 hr min) | Β |
Technical Services / Custom Reports / Modifications* | $185/hr (1 hr min) | Subject to review/approval |
Server / IT Support / QuickBooks (non-e-manage related)** | $185/hr (1 hr min) | No resolution guarantee |
New Division Setup | $175/hr (1 hr min) | Β |
On-Prem to Cloud Migration (Setup Fee) | $2,500 (one-time) | Β |
Additional License (On-Prem) | $1,850 each | One-time fee |
βοΈ e-manage|ONE Cloud Pricing Tiers
DB Size | DTU | Tier | Users | Monthly Price | Part # |
|---|---|---|---|---|---|
250GB | 50 | Tier 1 | 1β15 | $99 | e-manageONE Cloud Access |
100GB | 100 | Tier 2 | 16β30 | $199 | e-manageONE Cloud Access T2 |
200GB | 200 | Tier 3 | 30β60 | $399 | e-manageONE Cloud Access T3 |
1TB | 100 | Tier 1 XL | 1β100 | $425 | e-manageONE Cloud Access - Large DB |
2TB | 200 | Tier 2 XL | On request | $625 | e-manageONE Cloud Access - Large DB T2 |
π± App Pricing
App | Pricing |
|---|---|
e-manage|ONE Go App | FREE with standard desktop license |
e-manage|ONE Customer App | Unlimited Access |
e-manage|ONE Crew App* | $25.00 per Installer |
e-manage|ONE Partner App* | $25.00 per Subcontractor |
All Pricing Based on annual contract
β οΈ Additional Notes
Server/IT Support includes SQL troubleshooting, migrations, and installation support.
π Resolution is not guaranteed for issues outside of e-manage|ONE scope.Custom reports and technical services may require prior review and approval.
For training resources, visit our full Training Section for detailed options.
π¬ Letβs Stay Transparent
We strive to offer flexible solutions that meet your needs. Our pricing structure is designed to ensure youβre only paying for the services most relevant to your business.
π Pricing is subject to change, and any updates will be communicated clearly in advance.
π€ Need Help?
If you have questions about your support or training needs, please donβt hesitate to reach out to our team. Weβre here to help you get the most out of your e-manage|ONE experience!